Frequently Asked Questions
Getting Started
Once a Business signs up, what happens next?
After sign-up, two links will be provided to the business. One is the merchant portal link which will be used to receive notifications and to respond to customers. The other is the customer link which should be included with the order confirmation. Via the link, the customer will alert the business of arrival for pickup.
What device(equipment) is needed for the portal integration?
The portal could be used on any device that has browser capabilities. Whether the business has a tablet or uses a computer device for its POS System, the link can be accessed on either of those devices.
What if the merchant doesn't have a computer or a POS system?
In that case, the merchant will have to purchase a tablet to operate the portal.
Could the portal be integrated with the merchant’s existing POS system?
Yes (Pro accounts) there are many ways Curbside bell can seamlessly integrate with the business’s current website or POS. Depending on the implementation method, some may need more adjustments. Should assistance be needed, our support team will be available to provide guidance. In addition, a resource sheet will be available as another form of help for ease of operation.
Is there an APP available for the merchant portal?
Yes, a desktop app and an Android/IOS app are currently in development and will be available soon.
How does the customer get the link?
That depends on how the merchant communicates with the customers about order information. The customer link can be included in a merchant’s text message or email if the text can be edited.
What if the merchant doesn't send out an email or text message about order status?
We offer signage options with the web link or a QR Code for the business to place at the curb.
What happens if the merchant doesn't hear the notification for the customer?
The merchant can also choose to be notified via text message (Pro Account) that a customer is waiting for their order outside. In addition, the customer will have the option to notify again if the original notification wasn’t responded to after a specific period of time. (The period time can be determined by each merchant individually.)
Can a customer notify the business even while they're not near the location?
No. The customer has to be at the business location to have the ability to send alerts.
How does the business know which customer is notifying?
The business can choose which field is required for the customer to enter for identification. E.G name, order number, contact number.
How will the business know which car belongs to the customer for order drop-off?
The business can have the customer enter the information either when the order is placed (depending on the POS system) or prior to the customer sending a notification.
Will there be an option for the customer's information to be included in the link so the customer doesn't have to enter any information?
This could be done through some integration which is available on the Pro version
What if a merchant has multiple locations?
Each location will be treated as a separate business with its own link and portal
Do you offer discounted rates for multiple locations?
Yes, we offer discounted rates for merchants with multiple locations under the Enterprise account
Can the merchant decide to close the system or to set hours of operations?
Yes, this could be done in the merchant portal under the settings tab.
Can CurbsideBell only be used for restaurants?
No, CurbsideBell can be used in a variety of businesses to provide a streamlined curbside service such as dry cleaners, Flower Shops, Printing stores, Pharmacies and others.